LEGAL

Refund Policy

Understand our 14-day money-back guarantee and refund process.

Thank you for choosing EcomPin for your Pinterest marketing needs. We stand behind our platform with a 14-day money-back guarantee. Please review our refund policy below.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscriptions. If you're not satisfied with the quality of your initial pins or workflows within the first 14 days, we'll refund your subscription payment in full.

2. Refund Scenarios

Not Satisfied with Quality: If the generated pins or creative direction do not meet your expectations within the first 14 days, you're eligible for a full refund.
Technical Issues: If you encounter technical problems that prevent pin generation, approval, or scheduled publishing, you may be eligible for a refund.
Service Not Delivered: If you've paid for a subscription but your assets were not generated or made available, you're entitled to a refund.
Duplicate Charges: If you're accidentally charged more than once for the same subscription, we'll refund the duplicate charge immediately.

3. Refund Timeframe

Request Period: You may request a refund within 14 days of your subscription start date.
Processing Time: Once a refund is approved, it will be processed within 5-10 business days. Please allow additional time for the refund to reflect in your account.

4. Conditions for Refunds

Original Payment Method: Refunds will be issued to the original payment method used for the subscription.
Pro-rated Refunds: After the 14-day guarantee period, we may offer pro-rated refunds on a case-by-case basis.
Non-Refundable Situations:
- Refund requests made after the 14-day guarantee period (except for documented technical issues).
- Approved assets have already been published extensively or used in paid creative production.
- Dissatisfaction due to unrealistic expectations or failure to provide accurate product, catalog, or brand information.
- Violation of our Terms of Service.

5. Cancellation Policy

You can cancel your subscription at any time from your account dashboard. When you cancel:

Your subscription will remain active until the end of your current billing period.
You'll retain access to all previously generated pins and approved assets.
No further charges will be made after the current period ends.

6. How to Request a Refund

To request a refund, please contact our support team at support@ecompin.com with:

Your account email address
Reason for the refund request
Any relevant details about issues you've experienced

We aim to respond to all refund requests within 24-48 hours.

7. Alternative Solutions

Pin Regeneration: If you're unhappy with specific creatives, we can regenerate them with adjusted visual direction at no extra cost.
Brand Direction Adjustment: We can refine your brand settings to better match your preferred aesthetic and copy style.
Subscription Pause: If you need a break, we can pause your subscription instead of canceling.

If you have any questions about our refund policy, please contact us at support@ecompin.com. We're committed to your success and happy to help!

2. Refund Scenarios

Not Satisfied with Quality: If the generated pins or creative direction do not meet your expectations within the first 14 days, you're eligible for a full refund.

Technical Issues: If you encounter technical problems that prevent pin generation, approval, or scheduled publishing, you may be eligible for a refund.

Service Not Delivered: If you've paid for a subscription but your assets were not generated or made available, you're entitled to a refund.

Duplicate Charges: If you're accidentally charged more than once for the same subscription, we'll refund the duplicate charge immediately.

4. Conditions for Refunds

Original Payment Method: Refunds will be issued to the original payment method used for the subscription.

Pro-rated Refunds: After the 14-day guarantee period, we may offer pro-rated refunds on a case-by-case basis.

Non-Refundable Situations:

Refund requests made after the 14-day guarantee period (except for documented technical issues).
Approved assets have already been published extensively or used in paid creative production.
Dissatisfaction due to unrealistic expectations or failure to provide accurate product, catalog, or brand information.
Violation of our Terms of Service.

5. Cancellation Policy

You can cancel your subscription at any time from your account dashboard. When you cancel:

Your subscription will remain active until the end of your current billing period.

You'll retain access to all previously generated pins and approved assets.

No further charges will be made after the current period ends.

7. Alternative Solutions

Pin Regeneration: If you're unhappy with specific creatives, we can regenerate them with adjusted visual direction at no extra cost.

Brand Direction Adjustment: We can refine your brand settings to better match your preferred aesthetic and copy style.

Subscription Pause: If you need a break, we can pause your subscription instead of canceling.